Contact: +44(0)1824 703121

General Terms and Conditions

Terms and Conditions

These terms and conditions constitute an agreement with you and Original Outdoors. By using this website and making bookings with Original Outdoors you agree to these terms and conditions. Original Outdoors may change these terms and conditions at any time. These terms and conditions shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom. Please review these terms and conditions often to ensure that you are aware of any changes made by Original Outdoors. If you do not agree to all the following terms and conditions you should not use this site.

If you have a question about our terms and conditions our telephone number is 01824 703 121 between 9.00 am and 5.00pm Monday to Friday. Alternatively you can email Original Outdoors at adventures@originaloutdoors.co.uk or write to our registered address:

Original Outdoors
Maes Gwyn Farm,
Rhewl,
Ruthin,
Denbighshire,
LL15 1UL,
United Kingdom.
Tel: 01824 703 121

VAT No: 171 3976 89

Booking Terms

Booking terms for each event can be found on the EVENT PAGE.

Complaints

If you have a complaint please email us at; adventures@originaloutdoors.co.uk, Phone 01824 703 121 9am to 5pm, Monday to Friday; or write to

Original Outdoors

Maes Gwyn Farm,
Rhewl,
Ruthin,
Denbighshire,
LL15 1UL,

United Kingdom

As soon as we receive a complaint action will be taken to rectify the problem. If you contacted us by post or email we will reply by email. If you contact us by phone we aim to be able to resolve the issue immediately. If we need some time to investigate the matter further you will be contacted no later than the following working day.

Confirmation of booking

When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language.

Cancellation of event

In the unfortunate circumstances of an event being cancelled Original Outdoors will issue a refund in accordance with the terms and conditions listed on the individual event page.
Original Outdoors or any partner is not liable for any other associated costs, including but not limited to travel, accommodation, food, equipment, donations or other items.
Any donations raised by the participant are outwith of the responsibility of Original Outdoors, including those collected by a third party such as JustGiving.

Website images

During the conduct of a course, event or activity our instructors or freelance staff may be taking photos for use in future publicity and social media sites. Please inform the member of staff or person leading the activity if you would prefer not to be in any photos.

Website content

The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of our services we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.

In no event will Original Outdoors be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use, or inability to use this site. We make no warranty that this site or the server that makes it available is free of viruses or bugs.

Throughout the Original Outdoor Events web site, you will find links to third party Web sites, such as MREW, NEWSAR etc. Please note that Original Outdoors is not responsible for the privacy policies or content of third party sites.

PRIVACY

 This policy establishes how we handle the information we learn about you when you visit our site. Protecting the privacy and personal data of our visitors is of utmost importance to us. Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line.

Cookies and other technologies

 Cookies are used on this site to keep track of the contents of your order once you have selected an item. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

Our site automatically generates log files, these files contain anonymous information such as: date and time, IP address, domain name, browser type and operating system, referrer URL, object requested and completion status of the request. We use these files to measure visitor activity, to prevent security breaches and to help make our site more useful to visitors.

Data Collection

 You can access and browse our site without disclosing your personal data. If you wish to make a booking from our site we have to ask you for some personal information. This information is necessary so that we can complete your booking, contact you with equipment lists, medical forms and other important pieces of information you may require.  This information includes your name, address, phone number, email address and payment details.

We collect the personal data that you may volunteer while using our services. We do not collect or use personal data for any purpose other than that to which you have agreed to. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

Confidentiality / Security

 We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation. 

Access to the personal data we may hold about you

 You can ask us whether we are keeping personal data about you by sending an email to adventures@originaloutdoors.co.uk or by calling 01824 703 121. We will make a sincere effort to respond in a timely manner to your requests to the previous questions or to correct inaccuracies in your personal information. At any time, you may request that we delete or correct your personal information in our logs. For such requests, please contact us via the methods above.

If you are not able to provide proof of your identity, we reserve the right to refuse to send you the personal data.

Privacy Policy

We need to gather personal details, such as name, address and telephone numbers from our clients in order that our business can be completed. This information will not be shared with any other party without the express permission of our clients. It must be noted that in certain circumstances, in the case of accident or emergency for example, information may be given to emergency workers before permission is obtained.

Privacy Compliance

Our privacy policy is compliant with the Data Protection Act (1989)

These terms do not affect your statutory rights as a consumer.

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Contact:

info@originaloutdoorevents.co.uk
01824 703121
07799031128
07733220197

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